U.S.A. Toll Free 24x7        (855) 234-1000
U.S.A. Toll Free 24x7        (855) 234-1000
Privacy Policy
IMPORTANT – Please read carefully
Last Updated: October 12, 2015

PLEASE READ THIS PRIVACY POLICY IN ITS ENTIRETY BEFORE USING OR RECEIVING ANY SERVICES (AS DEFINED BELOW) FROM TECHMANTRA.COM, INC. (THE ‘COMPANY’). For purposes of this Privacy Policy, ‘you’ and ‘your’ means each individual end-user of the Company’s Services and ‘us’, ‘we’, ‘our’ and ‘Company’ refers to TechMantra.com, Inc.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU ARE NOT PERMITTED TO USE OR RECEIVE ANY SERVICES FROM THE COMPANY.

This privacy policy explains how the Company collects, uses and discloses personal and other information the Company receives in connection with software products, applications, tools, services and user support services we provide to user (the Services) in accordance with the Terms of Use. When you submit information through the Company's website, email, chat session, and provide it to the Company's technicians over the telephone or, use the Services, you agree to the Company's use of this information consistent with this privacy policy.

  1. CONSENT AND REVISIONS TO THIS PRIVACY POLICY
    Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By using this website, you consent to this Privacy Statement. We may revise this Privacy Statement from time to time as we add new features or as laws change that may affect our services. If we make material changes to this Privacy Statement, we will post a new version number at this location (www.techmantra.com/privacy-policy), consisting of the date (year and month) the Privacy Statement was last revised, so that you will be able to tell when the Privacy Statement was last changed. By continuing to use this website after those changes become effective, you consent and agree to be bound by the revised Privacy Statement. If you do not agree with our policies and practices, do not use the website. This Privacy Statement is hereby incorporated in our various service terms and conditions, website use and other agreements and by using this website and/or any of our services accessible through this website (www.techmantra.com) or any other website of ours, including, without limitation, any of the our services, information and tools accessible via the Internet at a Company-controlled/owned web domain (such websites and domains collectively referred to as the “site”), you accept the terms herein.

  2. HOW WE COLLECT AND USE YOUR INFORMATION
    We provide software products, applications, and user support services to consumers using web-based tools and software as well as over the telephone. These tools may include software that enables us to remotely access and control a user's computer with their permission. We require certain information and permissions from you to provide the Services.
    Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through the Company's diagnostic and related tools as our computers work with yours to provide the Services.
    We collect several types of information from and about users of the site, as further described herein, including information by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”). We may also collect information that is about you but does not identify you such as your company’s name and your title, and information about your Internet connection, the equipment you use to access our site and usage details (and together with the personal information, the “information”). We collect this information directly from you when you provide it to us and automatically when you use the site, including when you navigate through and interact with our site, as explained below.
    We use information that we collect about you or that you provide to us to provide our services to you, to inform you about updates to our site and the services we offer, to provide you with information relating to your purchases, to provide you with other material that we think may be of interest to you, and for other purposes with your consent, as explained in greater detail below. We may also supplement the information we collect with additional information purchased from third parties for marketing purposes.
    If you register for an account with us, we collect and store personal information that you submit to us. Some of the personal information you may be required to submit includes your name, user ID, password, street address, city, state, zip/postal code, country, email address and billing information as described above. Other information requested on our registration page, including the ability to receive promotional offers from us (The Company), may be optional. We may, in the future, include other optional requests for information from you, to help us to tailor the site for you and deliver personalized information to you.
    If you decide to purchase a service from us, we will collect only the information necessary for authentication and billing purposes. When you place an order, we need to know your name, email address, street address, city, state, zip/postal code. For credit card transactions, we will need the applicable credit card number, expiration date, security code, and the name as it appears on the card. This information allows our third party processing vendor to process and fulfill your orders, and to notify you of your order status.
    If you decide to participate in an online survey or use one of our promotional features, such as a free trial for a particular service, if applicable, we may ask for your name, address, email address and other pertinent information to administer the survey or promotion and tabulate survey results.

  3. TYPES OF INFORMATION THE COMPANY COLLECTS

    1. Personal Information:
      We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Your landline and cell phone numbers, Postal address, Other Personal Identifiers etc.). The Company uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our services.
      We save your personal information until your account with us is terminated or your use of the site is otherwise discontinued, or the service package(s) you purchase has expired, whichever is later. To terminate membership, contact Customer Service at (855) 234-1000. To cancel your service plan(s), refer to the steps outlined in our Terms of Use. If you terminate your membership, your personal information cannot be recovered; however, you may continue to receive email communications for a short period of time until we have updated all of our databases.
      Notwithstanding the foregoing, your personal information will remain on our archived database and records. We will not use this archived personal information except to the extent we believe it may be necessary to prevent fraud or future abuse, or if required by law. In addition to the above, we will maintain information on users who have been removed for violating any of our agreements. If you have any questions about this Privacy Statement or the practices of this site, you may contact us by using the Contact Us section of the site.
    2. Payment Information:
      If you register for the Services, The Company may collect credit card information, and other payment information. Company may use third party payment processing, payment gateways transactions to process and verify credit cards on your behalf. Company uses payment information to complete your transactions.
    3. Subscriber's (User) Computer Information:
      We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
      • information about the date of purchase of your computer
      • type of computer
      • identification number of your computer
      • make and model of your computer and/or any computer hardware,
      • software installed or peripherals attached to it,
      • condition of the computer,
      • system and registry data about software installations and hardware configurations, and error tracking files.
      Generally, this information is required to provide personalized support to you, and to help us update our support tools and enhance our supported products lists.

  4. REMOTE ACCESS
    While requesting support you may request for the problem to be resolved by enabling company's technicians to have access to and take control of your computer. Company uses software tools which enable you to grant control of your computer to the company's technician remotely over the Internet. This allows the company's technician to diagnose or correct problems without ever coming to the location of your computer.
    The Company does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
    Company's technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Company maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.

  5. DIAGNOSTIC TOOLS
    The company uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. The company analyzes this information to help diagnose and solve end-user problems. The company diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

  6. LIVE HELP SESSION RECORDS
    The company reserves the right to monitor and record on-line and off-line sessions between users and the company's technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.

  7. COOKIES & IP ADDRESS
    We automatically collect your browser type and browser software version to tailor the presentation of services to your platform and to maintain a record of your activity on the site. To improve our site and make it more useful and interesting to you, we use “cookies” for navigation of the site and for customization of information that we may present to you. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and enable users to specify unique preferences and to track user trends and patterns. As an automatic process, our web server software records a log file of IP addresses that access the site. We also collect IP address information but do not ordinarily link IP addresses to users’ personal information. However, will use IP addresses to identify a user when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our services, site, customers or others.

  8. THIRD-PARTY ADVERTISER USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
    Some advertisements on our site are served by third-party advertisers, ad networks and ad servers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about our users. This may include information about your behavior on this and other sites to serve you advertisements that may be of interest to you. We do not control these third parties’ tracking technologies or how they may be used.

  9. PREVENTING UNAUTHORIZED ACCESS TO YOUR INFORMATION
    When appropriate, we use Secure Sockets Layer (SSL) server software to help prevent unauthorized access to the information you submit online. If and when you place orders or access your account information, SSL technology encrypts all information you input before it is sent to us. You can identify the secure connection by looking at the URL, which will begin with “https:” (instead of “http:”). Please note that although we have implemented measures designed to help protect your personal information, we cannot guarantee the security of your data as it travels over the Internet.

  10. SUPPLEMENTATION OF INFORMATION
    In order to protect the company from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.

  11. SHARING AND INFORMATION DISCLOSURE
    We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
    The Company enters into co-branding relationships with third-party websites and companies to provide products and services to our customers. If you are our customer, we may share your personal information with certain co-branded third-party service or product providers as required to provide a specific product or service that you request from a co-branded page or co-branded site. However, these third-party partners are obligated not to use this personal information for any reason other than to provide the service or product that you have explicitly signed up for. If you join us through a co-branded site (e.g., on a co-branded registration page), it is our general policy not to share anything other than summarized or aggregated data with the partner; however, any personal information you provide may also be received by the co-branded site and could be stored and used by the co-branded service or product provider according to their privacy policy. We strongly encourage you to take the time to review these third-party privacy policies.
    In addition, aggregated non-personally identifiable anonymous information is routinely gathered for purposes of identifying the use of the site, including information such as what pages are being visited most, what domains our visitors are coming from (i.e. google.com), when our servers are busiest, and what websites are referring users to us and aggregated data for purposes of analysis and gathering statistical information. This information helps us to improve our services and to evaluate our marketing efforts. We only use such data anonymously and aggregately. This information may be shared with third parties, but only in the aggregate. The treatment of non-personally identifiable information is subject to change in accordance with the then applicable law. We own all rights in and to this anonymous and aggregated data. We may also provide these non-personally identifiable anonymous summary statistics about our customers’ interests and preferences, services sold, traffic patterns and related site information to third parties. We do not use or share personal information provided to us online in ways unrelated to the ones described in this Privacy Statement.
    Though we use commercially reasonable efforts to preserve user privacy, we may need to disclose personal information when required by law, when requested in connection with a governmental investigation or under similar circumstances wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a governmental investigation or directive, court order or legal process. We may also disclose personal information to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes, and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Company, our customers or others.
    Additionally, we may disclose personal information that we collect or you provide to us to a buyer or other successor in the event of a change in ownership, merger or sale or transfer of some or all of The Company’s assets in which personal information held by us about our users is among the assets transferred. We will use commercially reasonable efforts to notify you (for example, by posting on our site) of any such change in ownership, merger or acquisition of The Company’s assets.

  12. SHARING AND INFORMATION DISCLOSURE
    We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
    We may also share, disclose, or transfer your personal information as follows:

    • To the company's affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
    • To third party service providers and suppliers acting on the company's behalf to provide products or services to you; and
    • To other third parties for purposes you have allowed.

    Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of the company or others.
    We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.

  13. INTERNATIONAL USERS
    Because the company operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by the company and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the company website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.

  14. SECURITY
    We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.

  15. SURVEYS
    From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.

  16. CONTESTS
    The company may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection..

  17. CHILDREN
    Our Services are not intended for use by anyone under the age of 13. Consistent with the Children's Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.

  18. CORRECTION/UPDATING PERSONAL INFORMATION
    If a user's personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.

  19. NOTIFICATION OF CHANGES
    We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.

  20. CHILDREN UNDER THE AGE OF 13
    Our site is not intended for children under 13 years of age. We require registered users of the site to be at least 18 years of age. We do not knowingly collect personal information from children under age 13. If we learn we have collected or received personal information from a child under 13 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 13, please contact us at info@techmantra.com.

  21. QUESTIONS
    If you have any questions about the company's Privacy Policy, you may email your questions or inquiries to info@techmantra.com

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